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Customer Support Coordinator (7am to 4pm)

Atlanta, Georgia

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Overview

Radancy thrives off the success of our customers, and we're looking for a customer-focused, results-driven Customer Support Coordinator to join our Global Customer Support team. As a Customer Support Coordinator, you’ll be responsible for  the administration, quality testing, and support of several client software applications within Radancy’s unified platform. We’re looking for someone with a high level of professionalism and commitment to providing prompt and knowledgeable support, with the ability to work both independently and within a team in a fast-paced environment. 

What does a great Customer Support Coordinator do? 

  • Work closely with our Customer Support Specialists to process system change requests, as well as aid in identifying and reporting product issues
  • Conduct and/or assist with system enhancements, user application, and quality assurance testing
  • Manage client activations, setup & maintain users, user profiles, workflow rules, and application settings within Radancy's unified platform
  • Develop and conduct client specific testing plans
  • Prepare reports and analyze data for trends and performance
  • Manage and maintain accurate and thorough customer support records
  • Manage and maintain shared customer support inbox on a daily basis

Requirements for consideration 

  • Bachelor's Degree in Communications, Computer Science, Business or equivalent work experience preferred
  • 1 year customer service or technical support experience
  • Ability to plan, organize, prioritize and independently solve problems, seeking help when necessary
  • Excellent communication (verbal and written) interpersonal and organizational skills
  • Attention to detail and ability to multi-task
  • Accountability and sense of urgency
  • Experience with or exposure to JIRA, a basic understanding of HTML, CSS, JavaScript as well as XML and APIs are all a plus
  • Proficient with Microsoft Office

 

Join the global leader in talent acquisition technologies that’s committed to finding new ways to leverage software, strategy and creative to enhance our clients’ employer brands – across every connection point. We’re looking for unconventional thinkers. Relentless collaborators. And ferocious innovators. Talented individuals who are ready to work towards solutions that transform the way employers and job seekers connect.

 

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. 

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